About the role
In this role as a Customer Service Agent for a Federal Government entity focused on intellectual property in Australia, you will deliver exceptional service across phone, email, web chat, and case management channels.
Responsibilities
* Assist customers with registering products and services.
* Navigate intellectual property regulations and rights for customers.
* Support website use and troubleshoot related issues.
* Complete forms accurately and efficiently.
* Stay updated on client initiatives and utilize multiple systems to provide accurate information.
* Contribute to campaign targets and uphold quality standards.
* Promote intellectual property initiatives specific to Australia.
Key Details
* Hybrid working model post training.
* Paid training available.
* Commences 22nd June 2026.
* Full‐time and part‐time positions available.
* Rotating rosters from Monday to Friday between 9am – 8pm.
* Australian citizenship required.
* National Police Clearance required.
Qualifications
* Build strong client relationships through effective phone communication and timely responses.
* Follow strict compliance regulations to maintain standards.
* Consistently deliver exceptional customer service experiences.
* Australian citizenship required.
* National Police Clearance required.
Culture & Benefits
* Hourly rate plus On‐Target Earnings (OTE) based on meeting Key Performance Indicators (KPIs).
* Continuous coaching and support to enhance personal and professional growth.
* Abundant pathways for progression.
* Inclusive and vibrant team culture that values everyone's uniqueness.
* Unlimited 24/7 access to a dependable mental health and well‐being platform.
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