Job Title:
Duty Manager
This is a pivotal role that oversees the day-to-day operations of food and beverage outlets. It involves ensuring impeccable customer service, efficient operations, and adherence to quality and safety standards.
The Duty Manager collaborates closely with kitchen and front-of-house teams to create a seamless and exceptional dining experience for patrons.
Key Responsibilities:
- Supervise and lead the food and beverage team to ensure smooth operations during shifts.
- Monitor and manage all aspects of guest service to guarantee an exceptional dining experience.
- Coordinate with the kitchen team to ensure timely preparation and delivery of hot, fresh food on demand.
- Implement and enforce hygiene, safety, and sanitation protocols to ensure a clean and safe environment for guests and staff.
- Manage inventory levels, placing orders for supplies as needed to avoid shortages and wastage.
- Collaborate with management to develop and implement strategies for achieving revenue and profit targets.
- Train and develop staff, fostering a positive and productive work environment.
- Handle scheduling, staffing levels, and shift rotations to optimize operational efficiency.
- Stay updated on industry trends, customer preferences, and new culinary offerings.
- Prepare reports on sales, expenses, and customer feedback for management review.
- Assist in planning and executing special events and promotions to attract customers and enhance revenue.
- Foster relationships with suppliers and vendors to ensure timely and cost-effective supply chain management.
- Recipe and product maintenance to ensure accurate product usage and reporting.
- Authorize time sheets and schedule breaks alongside regulatory requirements.
- Staff discussions, probationary reviews, performance appraisals.
- Reporting accidents and near miss incidents to Management and the WH&S advisor.
- Training new staff, implementing training programs and continually updating internal training processes.
- Develop and initiate sales building techniques to drive average spend.
- Inventory systems management.
- Variance/yield control - preparing solutions where required in consultation with stock team.
- POS maintenance.
- Profitability through waste management and reporting.
- Managing stock takes and accuracy.
Essential Criteria:
* Current First Aid qualification.
* Hold current Driver's Licence - Manual.
* Available to work weekends, public holidays, and school holiday periods.
* Highly proficient in the use of Microsoft Office Suite.
* High level of integrity, compassion and empathy.
* Knowledge of inventory management systems.