About the Role
We are seeking a proactive and relationship-driven Account Manager to join our expanding fire protection services team. Our company delivers service, inspection, and testing contracts for a diverse portfolio of clients across commercial, retail, etc. In this role, you will manage key client accounts, support contract delivery, and help maintain our high standards of customer satisfaction and compliance.
Key Responsibilities
* Serve as the primary point of contact for assigned clients, delivering outstanding service and support.
* Build and maintain strong, long-term client relationships across various sectors.
* Conduct regular client reviews to assess service performance and discuss future needs.
* Oversee the delivery of inspection, testing, and maintenance services in line with contract requirements.
* Work closely with General Manager and engineering teams to ensure timely and compliant service delivery.
* Manage contract renewals, variations, proposals, and service plans.
* Monitor service performance, KPIs, and contract profitability.
* Prepare quotations, service reports, and commercial summaries.
* Identify opportunities for additional services to support client compliance and business needs.
* Manage escalations and service queries professionally and efficiently.
* Coordinate internally to resolve operational challenges and maintain account health.
Key Requirements
* Experience in an Account Manager or client‑facing role within fire protection.
* Understanding of fire protection systems (fire alarms, extinguishers, sprinklers, emergency lighting) is highly advantageous.
* Excellent communication, relationship‑building, and negotiation skills.
* Strong commercial awareness with the ability to manage and grow client accounts.
* Highly organized, proactive, and able to handle multiple priorities in a fast‑paced environment.
Why Join Us?
* Join an established fire protection services provider with a strong presence across multiple sectors.
* Opportunity to progress further into a senior management role down the line.
* Collaborative and supportive team environment focused on professionalism, safety, and continuous improvement.
* Competitive salary of $100K-$125K + Package, with genuine opportunities for career progression.
Location: Ryde
Salary: $100,000 - $125,000 + Package.
To apply or discuss this opportunity further, contact Karl French at ***********@acrworld.com or call ***.
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