General Manager – Premium Hospitality Venue
$90,000 – $100,000 per year + quarterly bonus
The Opportunity
We are seeking an experienced and driven General Manager to lead operations within a premium, high-volume hospitality venue located in Surfers Paradise.
Operating seven days per week across lunch and dinner service, this venue delivers a premium food, beverage, and guest experience within a vibrant and fast-paced environment. The role is suited to a confident hospitality leader who thrives in service-led venues, enjoys leading from the floor, and takes pride in building strong team culture and operational excellence.
You will work closely with senior operational leadership to oversee day-to-day venue performance, team leadership, service standards, and overall operational execution.
Key Responsibilities
* Lead daily front-of-house operations across lunch, dinner, and event service periods
* Drive exceptional guest experiences across all areas of the venue
* Manage and mentor supervisors, floor staff, bar teams, and hosts
* Maintain high operational and presentation standards across all shifts
* Execute rostering and labour management in line with agreed business targets
* Monitor operational performance including labour, stock control, and wastage
* Ensure RSA, WHS, and incident reporting compliance at all times
* Support the planning and delivery of special events and activations
* Act as a strong and visible leader on the floor, driving culture and service standards
The Ideal Candidate
* Minimum 3 years' experience in a Venue Manager, General Manager, or senior hospitality leadership role
* Strong background in premium, high-volume hospitality venues
* Proven ability to lead and develop large teams
* Strong understanding of labour management, service delivery, and venue operations
* Comfortable managing fast-paced service environments
* Professional, solutions-focused, and calm under pressure
* Current RMLV certificate required
* Full Australian working rights required
The Benefits
* Senior leadership role within a progressive hospitality group
* Base salary of $90,000 – $100,000 + super
* Competitive base salary plus a performance-based bonus of up to $40,000, with total remuneration potential of $120,000 – $140,000 + super
* Career growth opportunities across a growing multi-venue group
* Staff discounts across premium hospitality venues
* Supportive and high-performing operational environment
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