Workforce Planning Specialist
We are seeking a Workforce Planning Specialist to join our team. The successful candidate will be responsible for day-to-day workforce management, determining resourcing needs, short-term planning, and productivity initiatives.
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* Leverage workforce planning tools and contact centre technologies to continuously monitor call and message queues in real time, enabling the identification of optimisation opportunities.
* Provide actionable insights and impact assessments to support workforce optimisation, enhance customer experience, and empower business leaders with data-driven decision-making capabilities.
* Schedule resources aligned with business KPIs, service levels, and training objectives; manage scheduling requests up to 30 days in advance for all staff activities—including leave, flexible workdays, training, meetings, and development sessions—in coordination with relevant business units to optimise overall performance.
* Offer expert advice to stakeholders on scheduling matters, assess potential impacts, and develop comprehensive performance planning materials.
* Develop and maintain accurate employee records utilising specialised workforce planning tools.
* Act as a trusted advisor to the line of business you support. You will be considered a trusted source of advice for recruitment strategies and workload requirements.
* Appropriately escalate identified risks and assume responsibility for resolution until completion.
* Complete strategic forecasting of workload, including trending & any impact factors.
The ideal candidate will possess excellent interpersonal and communication skills, well-developed planning and organisational skills, great problem-solving and analytical ability, and proficiency in all MS Office software with advanced knowledge in Microsoft Excel.
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We offer a range of benefits including flexible working arrangements, professional development opportunities, and a supportive work environment.
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At Commbank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a values-driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.