A leading residential construction firm in Sydney is seeking an experienced IT Helpdesk Officer - Level 2 to provide technical support for staff across various business divisions. Responsibilities include managing Level 1 and 2 incidents, troubleshooting hardware and software issues, and maintaining effective communication with both staff and vendors. The ideal candidate will have a strong customer service ethic, networking knowledge, and several years of relevant experience in a Service Desk role. This position offers attractive benefits including additional leave options and insurance coverage.#J-18808-Ljbffr