With Kennards Hire You Can
We are the largest family‐owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world.
About the role
As the Kennards Hire representative to our customers, we support you with the training and development you need to be successful in your role.
* Provide exceptional customer service at all times in accordance with our 'Every Customer a Raving Fan' value.
* Assist customers over the phone using the reservation prompt script at the front desk.
* Create, update and finalise hire schedules.
* Co‐ordinate customer hire contracts and branch administration.
* Make recommendations about complementary equipment or products that will support the customer's needs.
* Support the Branch team by unloading, loading, and delivering equipment, servicing and cleaning equipment.
* Maintain a good knowledge of our range of gear to help find the best solutions for our customers.
* Process payments in accordance with the creation, cycle billing and completion of hire schedules.
* Opening and closing the branch as required.
* Clean and maintain the branch showroom, yard and storage spaces.
About you
* Previous experience in a customer service role and a genuine interest in helping others.
* Availability to work Saturdays on a rotating roster.
* Ability to adapt to changing priorities and work conditions, working both as part of a team and autonomously.
* Time‐management skills, with the ability to plan ahead and reschedule in accordance with changes in priorities.
* Interest in mechanics and construction equipment and a desire to learn.
* Backgrounds such as customer service, building & construction, hospitality, retail, driver, landscaping, trade & maintenance are considered.
Join our team
You'll be trusted as part of our family, supported to lead in many ways and have opportunities to develop and grow your expertise.
* All the training and development you need to build a successful career with us.
* Pathways to pursue your career, nationally and internationally.
* Additional financial benefits if you stay with us for more than five years.
* Opportunity for profit share.
* Great employee discount rates on our hire gear.
* Our annual awards night, team BBQs and many other social events.
As part of the recruitment process, you will be required to complete background checks which may include a police and medical check.
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