This range is provided by First Focus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$90,000.00/yr - A$130,000.00/yr
First Focus is Australia's
best
Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, Recent Zealand and the Philippines. It's not just us saying this - we just got voted #1 for the 8th year running on Cloud Tango dot net! We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.
The search is on for the best
Senior Support Engineer
in Australia who will work directly for one of our US based partner MSPs.
Responsibilities
Remote Support: Provide remote and occasional onsite support to customers nationwide, addressing issues related to servers, desktops, and applications within Microsoft Azure, Active Directory (AD), and Exchange environments
Cloud Infrastructure Management: Support and maintain cloud infrastructure across Hyper-V, AWS, and Azure platforms, ensuring systems' efficiency and performance
Technical Problem Solving: Perform a variety of senior support functions, collaborating with solutions experts to maintain best practice environments and address complex technical challenges
Project Deployment: Participate in project teams to deploy and manage IT solutions for clients, ensuring projects are completed on time and within scope
Documentation and Reporting: Document and log all actions and solutions in our systems for accountability and future reference; mentor juniors in key skills
Continuous Improvement and Collaboration: Work with experienced team members to identify opportunities for process improvement and skill development
Qualifications
An extensive knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles (Fortigate, Meraki, Cisco preferred)
Outstanding spoken and written communication skills in English
Deep knowhow in Windows Server, desktop and Azure AD/GPO/DNS/DHCP
Strength across messaging platforms including Exchange Hybrid, On-prem and Office 365
Experience working with Hyper-V and other virtualization solutions
Extensive experience with backup technologies (Veeam, Datto and StorageCraft preferred)
Excellent complex-problem diagnosis technique
Exposure to ticketing tools (Connectwise, Labtech and Kaseya highly valued)
Benefits
Competitive salary package
All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
Flexibility for a satisfying work-life balance
10 paid study days per year with support towards certifications and qualifications
Internal training sessions and library access
FastTrack mentoring program for personal and professional development
MAD (making a difference) Council focusing on equality, charity, and the environment
Option of a Tesla company car as part of the employment package (conditions apply)
Regular social events and a great team culture
First Focus welcomes applications from Neurodiverse candidates. We recommend disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options available to best showcase your skills.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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📌 Senior Support Engineer
🏢 First Focus
📍 Coffs Harbour