As a Store Operations Manager at your dream retail job, you oversee store operations to meet customers' high standards.
Key Responsibilities
* Manage stock levels and coordinate with suppliers to ensure products are available.
* SUPPORT THE TEAM AND MAINTAIN A WELCOMING SHOPPING ENVIRONMENT TO DRIVE SALES AND CUSTOMER SATISFACTION.
* Ensure customers receive prompt assistance and high-quality products and services.
* Address customer inquiries and resolve complaints professionally.
* Organize staff schedules and assign responsibilities for smooth operations.
* Recruit, train, and evaluate staff, making decisions on promotions or terminations.
* Guide staff on complex sales processes and customer interaction protocols.
* Review returned merchandise and determine actions, including exchanges or refunds.
* Maintain accurate inventory records and order merchandise as needed.
* Verify product pricing and display align with marketing strategies.
* Enforce safety protocols and security measures to maintain a safe environment.
Requirements
* Leadership: Proven ability to lead and motivate a team in a fast-paced retail environment.
* Customer Service: Strong commitment to customer satisfaction and handling queries/complaints professionally.
* Inventory Handling: Knowledge of stock control processes and maintaining optimal inventory levels.
* Communication: Excellent verbal and written communication skills for effective liaison with team members/customers/suppliers.
* Time Management: Ability to multitask and manage time efficiently to meet daily targets/deadlines.
* Basic IT Skills: Familiarity with point-of-sale (POS) systems and retail software.
* Opportunities for career advancement and professional development.
* Paid time off and holidays.
Your employer is a trusted retail business dedicated to delivering exceptional service and quality products. They strive to enhance customer satisfaction and maintain strong relationships with suppliers/community.