Administrator – Operations (Mackay, QLD)
Join Kinetic, Australia and New Zealand's largest and most trusted bus operator, and play a vital role in supporting our workforce and operations in Central Queensland.
About the Role
We're looking for a motivated and highly organised Administrator to support our operational teams by coordinating workforce site access, travel and accommodation arrangements. Based in Mackay, you'll work closely with a wide range of stakeholders to ensure compliance with client site requirements and enable seamless service delivery across the region.
Key Responsibilities
* Greeting clients, visitors and staff and answering incoming calls
* Receive and distribute mail, packages and delivery
* Coordinate medicals, inductions, training and site access requirements for operational staff
* Log and resolve customer complaints or escalate when necessary
* Manage workforce travel and accommodation bookings in a fast-paced environment
* Maintain up-to-date records of staff competencies and licensing obligations
* Liaise with clients, suppliers, and internal teams to ensure smooth operations
* Identify and support continuous improvement initiatives
* Provide general administrative support to key stakeholders across the Mackay depot
About You
We're seeking someone who thrives in a dynamic environment and brings:
* Exceptional organisational and planning skills
* Clear communication and stakeholder management abilities
* Resilience and initiative to manage changing priorities
* Strong computer literacy (Microsoft Office Suite and LMS systems)
* A commitment to safety and a team-first attitude
Desirable but not essential:
* Experience in the QLD Coal Mining or transport/logistics sectors
* Familiarity with NHVR and fatigue management practices
Why Kinetic?
* Be part of a values-led organisation that truly enhances the communities we serve
* Work in a supportive and safety-first environment
* Ongoing development and career progression opportunities
* Employee benefits including travel discounts and wellbeing programs
Ready to apply?
If you're ready to bring your administrative strengths to a role that keeps our operations running smoothly, we'd love to hear from you.