Direct message the job poster from Altair Recruitment
Director | Your Growth Partner in Ecommerce Hiring and Beyond | Adding value through Strategic Recruitment
CRM & Email Marketing Coordinator – Luxury Retail | Sydney
We're working with a global luxury retail group known for iconic, design-led fashion brands. This is a brilliant opportunity to join their ANZ eCommerce & Digital team in a CRM Coordinator role that blends creativity, data, and customer connection.
Your mission? To deliver timely, personalised email and SMS campaigns that keep customers engaged and coming back for more. You'll play a key role in driving loyalty across two well-loved brands — and work with a passionate, cross-functional team to make it all happen.
What You'll Be Doing:
* Plan and execute daily, weekly, and seasonal email/SMS campaigns that reflect the brand's tone, timing and style
* Brief creative and copy teams with clarity and purpose
* Report on key metrics like open rates, click-throughs, conversions and opt-outs
* Monitor competitor CRM activity and stay ahead of retail trends
* Support post-campaign analysis and monthly performance reviews
* Work closely with digital, eCommerce, retail, creative and analytics to align messaging and drive results
What We're Looking For:
* 1+ years of CRM or digital marketing experience, ideally in retail or fashion
* Strong grasp of CRM tools and best practices – from segmentation to A/B testing
* Confident communicator with a sharp eye for detail and tone
* Comfortable in fast-paced environments and happy to collaborate across teams
* Degree in Marketing, Communications, Business or similar
* Experience with Salesforce marketing cloud or similar
* Hybrid work + generous product discounts across luxury fashion
* Great salary + incentive structure
* Career progression in a supportive, high-performing team
* Birthday leave, ongoing training, and more
Ready to step into luxury?
Apply now or reach out for a confidential chat to
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Marketing, Analyst, and Sales
* Industries
Retail Apparel and Fashion
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