Bring your exceptional communication, organisational, and administrative skills to our fast-paced Emergency Department, where your contribution truly makes a difference. In this role, you will be a key point of contact for patients, the public, and emergency personnel, ensuring every interaction is handled with professionalism, empathy, and discretion.
You are someone who thrives in dynamic environments and takes pride in supporting both patients and clinical teams. With outstanding interpersonal skills, you are able to communicate confidently and sensitively with people from all backgrounds, demonstrating tact, diplomacy, and a calm, professional approach even in high-pressure situations.
This is an opportunity for someone who enjoys working independently and values teamwork.
About us:
Gladstone Hospital provides a range of services to Gladstone and the Banana region. A new Emergency Department was recently opened which doubled the Department's current capacity. Our Destination 2030: Great Care for Central Queenslanders strategy will see Gladstone Hospital developed as a centre for emergency care, medical inpatient and day surgery excellence. This will optimise outreach services to deliver care closer to home in the Gladstone and Banana rural communities.
About the role:
1. Attend to presenting patients, family members, general public, Police and Ambulance by directing to appropriate treatment or assistance.
2. Triage - respond to general reception enquiries for the Department by answering all incoming telephone calls and ensuring accurate