Job Description:
Komatsu Australia seeks a dynamic Parts Manager to lead our parts department and ensure top-tier service to our customers.
Main Responsibilities:
* Safety First: Perform quarterly safety and 5S audits, tackling any non-conformance head-on.
* Build Strong Relationships: Attend monthly meetings and visit smaller fleet customers quarterly to maintain top-notch service.
* Expense Control: Review monthly expenses and identify areas for savings.
* Foster Growth: Mentor your team, support their development, and encourage ongoing training.
* Maintain Excellence: Collaborate with the warehouse supervisor to ensure stock integrity and accurate picking.
* Meet Targets: Manage and review monthly KPIs to drive team performance.
* Identify Opportunities: Seek out incremental sales opportunities and create strategies to increase revenue.
* Team Engagement: Help roll out new initiatives and build enthusiasm across the branch.
Requirements:
* Proven Leadership: Experience managing a parts department, ensuring smooth operations and customer satisfaction.
* Strong Communication Skills: Well-developed numeracy, written, and verbal skills to effectively engage with customers and team members.
* Analytical Mindset: Ability to forecast sales performance and implement strategies for business improvement and budget preparation.
* Customer-Focused: Professional demeanor for communicating with senior-level customers and providing exceptional service.
* Inventory & Warehouse Expertise: Proven experience managing inventory control and utilizing warehouse systems.
* Tech Savvy: Above-average proficiency with both mainframe and personal computers.
* Time Management Pro: Strong organizational skills with a commitment to accuracy and high standards of presentation.
* Team Builder: Ability to lead, train, and mentor staff, fostering a positive and collaborative team environment.
* Industry Knowledge: Up-to-date expertise in parts, accessories, and the logistics of operating a trade distribution system.
About Komatsu:
Komatsu Australia specializes in new and used equipment, including diggers, bulldozers, earthmoving trucks, mining machines, rentals, parts, services, and sales across Sydney, Brisbane, and Perth.