Customer Service Officer - Gas Supplier Location: Coolum Beach Hours: Monday to Friday, 8:30am - 4:30pm We are seeking a reliable and customer-focused Customer Service Officer to join our busy team in Coolum Beach. This is a fast-paced role suited to someone who enjoys helping customers, managing multiple tasks, and working as part of a supportive team. About the Role In this role, you will be the first point of contact for our customers, providing friendly and efficient service across phone and email channels. Your responsibilities will include: Handling a high volume of inbound customer calls Responding to customer enquiries via email Taking and processing customer orders Setting up new customer accounts Answering queries regarding products, deliveries, and accounts Accurately updating customer records and systems Working closely with internal teams to resolve customer issues About You To be successful in this role, you will ideally have: Previous experience in a customer service or call centre environment Excellent communication skills, both verbal and written Strong attention to detail and accurate data entry skills The ability to manage multiple tasks in a busy environment A positive, professional, and customer-first attitude Confidence using computer systems and learning new software What We Offer Stable Monday to Friday hours (no weekends) Convenient Coolum Beach location Supportive team environment Ongoing training and development If you enjoy delivering great customer service and are looking for a stable role with consistent hours, we would love to hear from you.