Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia's top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global hotel group, The Ascott Limited.
Quest Frankston on the Bay is a 78 room property located in heart of Frankston business and entertainment district. The property opened in 2013 and had a refurbishment in early 2020. We are the newest accommodation right on the edge of the Mornington Peninsula. We work as a small team of receptionist, with a mix of leisure and corporate guests.
Quest Frankston on the Bay now has an exciting opportunity available for a Front Office Receptionist to join its team on a Casual basis working between 8-24 hours per week.
The Role
Involves all aspects of front office reception, including providing friendly, personalized customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.
The Ideal Candidate
Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.
Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles eg retail.
The successful applicant must be available to work afternoon shifts, weekends and public holidays, and have entitlements to work in Australia.
The Opportunity
The role presents a great opportunity to work with a beautiful newly refurbished property, close knit team, growing team under the banner of the highly successful and established Quest brand.
Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally, complimentary onsite parking, and opportunities to participate in any number of events and learning and development activities.
Applications
To apply, please direct your letter of application and CV to Kayla, Front Office Manager. Questions and expressions of interest are welcome by telephoning Kayla, on
Applications close 30th December 2025.
Job Type: Casual
Pay: $28.95 – $40.00 per hour
Benefits:
* Employee discount
* Employee mentoring program
Work Location: In person