Overview
A full-service HVAC firm, offering everything from custom system design and installation to preventative maintenance and service across commercial, retail, industrial, education, and healthcare markets.
About the Role
* Lead, manage and grow the service department
* Oversee service delivery to clients — ensuring high standards of performance, compliance, safety and client satisfaction
* Manage work scheduling, resource allocation, technician performance, quality assurance and after-sales support
* Ensure the business's service management software is properly utilised and efficient
* Provide leadership, coaching and development to the service team
* Collaborate with the account manager to maintain and grow service contracts and client relationships
* Monitor KPIs, service profitability, budgets and reporting
* Ensure compliance with WHS, quality and ISO requirements, as applicable
* Work cross-functionally with projects, design and installation teams to deliver an integrated service offering
About you
* 3+ years Service Management experience with a strong trade background in HVAC service & maintenance
* Comfortable recruiting, building and leading a service team
* Proficient with service management software i.e. SIMPRO and confident with technology, reporting and service workflow systems
* Excellent communication, leadership, client-service orientation and organisational skills
* Strong business acumen — you'll be responsible for service profitability and operational efficiency
What's on offer
* Up to $150k + super
* Company vehicle or car allowance
* A genuine leadership role with scope and autonomy to build and shape the service division
* Opportunity to work across a variety of sectors, in a company with strong credentials and growth ambitions
Next Steps
To set up a confidential call about this opportunity, please apply with your CV or email louis@designandbuild.com.au
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