Job Overview
We are seeking a highly skilled IT Operations & Administration Support professional to join our team in Sydney.
* Support the setup of new offices and desk expansions, including NBN, Wi-Fi, and Firewall installations.
* Assist in managing infrastructure projects, such as Microsoft E5 rollouts and Cyber Security initiatives.
* Maintain and update the company intranet in partnership with internal teams and external developers.
* Manage the procurement, inventory, and allocation of IT equipment, including laptops, keyboards, and headsets.
* Track and reallocate software licenses, such as Bluebeam and Adobe Creative Cloud, as staff join or exit.
* Process warranty claims and coordinate vendor repairs for faulty hardware.
* Monitor SOC alerts from CTRL Group and coordinate investigations or resolutions.
* Raise and track printer faults with third-party service providers, including Ricoh, HP, and Canon.
* Provide basic support for AV equipment, such as DB meeting room video/audio and digital signboards.
* Support standard SharePoint folder access provisioning based on team requirements.
* Oversee and streamline equipment return processes for exiting employees.
* Review and reconcile monthly invoices for multiple IT and printer service providers.
* Coordinate reimbursements and invoice charging related to Fortis tenant tech incentives and domain registrations.
* Maintain accurate logs of on-site and surplus equipment across office locations.
Requirements
* 2–4 years' experience in IT administration, support coordination, or IT project environments.
* Experience in coordinating multiple vendors and managing invoice cycles.
* Previous experience in IT support, systems administration, or technology operations.
* Strong coordination, organisational, and multitasking skills.
* Intermediate knowledge of hardware/software provisioning and vendor interaction.
* Comfortable with basic fault diagnosis and technology troubleshooting.
* Familiarity with Microsoft 365 ecosystem, SharePoint, and asset management tools is a plus.
* Ability to maintain accurate logs, track invoicing, and liaise with multiple teams.