We are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer support and driving proactive support through automation.
We strive to deliver empathetic, technical, and efficient experiences for our customers. You will work on 10 to 30 customer tickets daily, maintaining high empathy, clarity, and technical precision.
* Build AI Agents that automate internal support processes and reduce repeat issues.
* Create educational resources, including documentation, video walkthroughs, help articles, and community how-tos.
* Engage in community support and enablement, contributing to forums, live sessions, and onboarding spaces.
* Improve our support operations through involvement in release readiness, incident management, or voice-of-customer initiatives.
Requirements:
* 2–5 years experience in technical customer support or adjacent technical roles (e.g. Business Analyst, Support Ops).
* Strong background in supporting SaaS platforms and working across multiple customer tiers (free to enterprise).
* Hands-on familiarity with APIs, debugging, or some Python scripting. You're not afraid to get technical, even if you're still learning.
* Passionate about AI tools and how they can improve customer experience. Experience building AI agents or prompt engineering is a major plus.
* Excellent communication skills, capable of translating technical issues into customer-friendly solutions.
* Comfortable working in a high-growth environment where speed, autonomy, and collaboration matter.
What We Offer:
* Competitive salaries, equity stake, unparalleled professional growth, and career-defining opportunities.
* 4 Weeks Annual Leave – Take time to recharge with 20 days of paid vacation
* ESOP – Employee Stock Ownership Plan so you can grow with the company
* AI Productivity Benefit – Get up to $1200 USD/year to spend on AI tools, courses, and learning resources that help you work smarter and grow your skills
* Parental Leave – We offer 12 weeks of paid parental leave for all eligible new parents, and an additional 6 weeks for the birthing parent