We’re on the hunt for a passionate and experienced Venue Supervisor to join our dynamic team at the Australian Museum.
This role offers an exciting opportunity to elevate your hospitality career. You’ll be working in a beautiful venue, surrounded by culture and history, and backed by a team that genuinely cares about quality, service, and growth.
What’s in it for you
• Genuine career growth opportunities within a respected and expanding hospitality group
• A supportive leadership team that values your contribution and development
• Ongoing training and development, plus the chance to work alongside some of the best in the business
• Excellent hours – mostly daytime shifts aligned with the Museum’s opening hours
• Staff discounts across all our venues – enjoy the perks of being part of the group
• Annual Salary at $75,000 to $77,000 plus super
What your day-to-day will look like
You’ll play a key role in making sure our service runs smoothly and our team is thriving.
You’ll support the Venue Manager in delivering standout service, leading your team from the floor, and making smart decisions in a fast-paced environment.
In this role, you’ll be responsible for:
• Creating rosters that work for both the business and your team
• Leading, coaching, and developing a high-performing front-of-house crew
• Training staff and making sure everyone is confident, capable, and guest-focused
• Working with the Manager to keep an eye on KPIs — from labour to customer satisfaction — and helping the team hit targets
• Overseeing smooth daily operations and ensuring all policies and health standards are followed
• Jumping in to handle guest concerns and turning tricky moments into great experiences
• Collaborating with kitchen and management teams to keep everything running like clockwork
What we’re looking for
• Previous experience in a leadership role within a busy, high-end restaurant or hospitality venue
• A confident team leader with great communication and people skills
• Someone who understands the ins and outs of rosters, budgets, and labour targets
• A problem-solver who thrives under pressure
• Passion for service, team development, and continuous improvement
• Flexibility to work weekends, evenings, and public holidays as needed