About the Role
We are looking for an experienced Infrastructure Support Senior Analyst to join our managed services team, supporting critical client environments across enterprise infrastructure platforms. In this role, you will be responsible for operating, maintaining, and optimizing infrastructure environments, ensuring high availability, performance, and rapid resolution of incidents.
Key Responsibilities
* Provide L2/L3 infrastructure support across production, Dev/Test, and pre-production environments
* Lead and support a team of infrastructure analysts and coordinators
* Perform incident triage, root cause analysis, and resolution
* Participate in CAB reviews, escalations, and major incident management
* Collaborate with client teams to design infrastructure solutions
* Monitor infrastructure performance and identify improvement opportunities
* Support Windows administration and patching
* Maintain technical documentation
* Ensure adherence to ITIL-based processes
Skills & Experience
* Strong Windows Administration & Patching experience
* Expertise in VMware, Azure, and AWS
* Knowledge of Windows & Linux OS
* Scripting skills (Terraform, Python, Bash, PowerShell)
* Experience with infrastructure monitoring tools
Preferred Skills
* ITIL v4 certification
* Managed services experience
* Automation and Infrastructure-as-Code exposure
* Ability to develop proofs of concept
Additional Requirements
* Security Clearance Requirement: Australian Citizens with an active security clearance
On‐call and Shift Expectations
Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after‐hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction.
Benefits
* 18 weeks paid parental leave
* Long & short-term career break opportunities
* Structured career development program
* Local and international career opportunities
* Certified as a Family Inclusive Workplace
* Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
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