08/09/2025
BrisbanePermanent / Full Time**
**About Francom**:
Francom is a leading financial services organisation committed to delivering exceptional customer service while maintaining the highest compliance standards. Our team lives by our core values; Learning, Integrity, Excellence, Balance and Nurturing (LIEBN) - ensuring we provide trusted solutions to our clients and support to our people.
**About the Role**:
**Key duties**:
Reporting to the Head of Security and IT Operations, key responsibilities of this role include but are not limited to:
- Provision laptops tailored to role-specific performance needs
- Install, download and configure appropriate software based on user role function
- Assign Microsoft 365 licences and configure Call Centre user profiles including Genesys Pure Cloud and Microsoft Calling
- Determine software and hardware requirements to provide suitable solutions to reported issues
- Provide first line response and support regarding software and hardware problems
- Troubleshoot CRM workflows and update user details using SQL
- Utilise NinjaOne for ticketing, remote access and system maintenance
- Adapt existing programs to meet user requirements and customise development environments using Visual Studio Code
- Set up LAN infrastructure including structured cabling and switch/router configuration.
- Implement computer networks, design and maintain websites
**Skills & Experience**:
- Advanced Diploma in Information Technology, or a related field
- Minimum of 18 months of experience in ICT engineering
- Experience with Microsoft 365, Networking, Azure, and Cybersecurity
- Good understanding of network protocols, firewalls, and security best practices - Fortinet
- Knowledge of Microsoft Teams calling features
- Experience with Genesys PureCloud Contact Centre
- Experienced in collaborating within project teams, utilizing both Waterfall and Agile project management methodologies.
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Experience with scripting and automation e.g., PowerShell, Python (desired)
- Working with a Dev/Opps team to preform bug testing (desired)