Overview
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, South Australia, Adelaide
First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day: At Crowne Plaza Adelaide our goal is to make business travel work. We look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too
Every day is different, but you'll mostly be:
Responsibilities
- Be the first point of contact to guests as they arrive at the hotel, and their lasting impression when they leave
- Make the check-in and check-out process feel swift and seamless
- Take, manage, and receive payments for guest bookings
- Flex your product knowledge of room categories, rates, packages and promotions to demonstrate value to our guests
- Ensure the daily checklist and reporting is accurate to support the overnight team
- Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns, whether over the phone or face to face
- Acknowledge IHG One Rewards members and returning guests, in person or on the phone
- Be a capable and confident concierge by staying aware of local events and drawing on personal experiences
- Assist guests with luggage and transport requirements; as well as park guests' cars while practicing safe driving techniques
- Adhere to IHG policy regarding the Trade Practices Act, Gifts and Bribery and Data Privacy, maintaining all procedures within IHG guidelines and hotel credit policy
- Identify and report hazards, evaluate risks, and participate in hazard control measures
- Keep shared workspaces and guest areas neat and tidy
What we need from you
- Ideally 1 year of experience in a Front Office or Guest Services related role
- Proficiency using Opera Property Management system is highly regarded. Experience using PMS to streamline guest services
- Qualifications in Hotel Management and/or Hospitality related field preferred
- Literate and tech-savvy – basic maths, reading, writing and computer skills
- Articulate – warm, welcoming and easy to talk to
- Fluent in local language; extra language skills are a bonus
- Savvy problem-solving skills to turn potential issues into opportunities
- Well-groomed appearance
- Fitness – ability to be on your feet most of the day, with lifting up to 23 kg; equipment available to assist
- Team player with ability to work in a fast-paced environment and manage multiple tasks
- Flexibility to work a 24/7 rotating roster – nights, weekends and public holidays
- Current, open Australian driver's licence with clear driving record
- You must meet the legal requirements to work in Australia
What you can expect from us
Let's #GoFurtherTogether and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You'll be rewarded for your hard work with a range of benefits that support you throughout your IHG career journey, including:
- Freshly laundered uniform
- Paid birthday leave
- Enhanced parental leave
- Discounts across our IHG Hotels & Resorts for accommodation and food & beverage
- Discounts platform for brands and retailers
Most importantly, your career journey will be supported through lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.
Who we are
Join Crowne Plaza, one of the largest and best-loved premium hotel brands in the world. With more than 420 hotels globally, Crowne Plaza connects on business, pleasure or a blend of both. Our spaces encourage, support and celebrate great connections. We're big on meetings and events and partner for domestic and global groups alike. Our branded service style aims to create memorable emotional connections and empower colleagues to make a crucial difference in the guest experience.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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