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Service Desk Analyst
role at
Careers at Council
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Full-time, Permanent. 35-hour working week with hybrid flexibility. Health program including flu vaccinations, skin checks and wellbeing leave. Ample free parking. Modern building with latest technology. Professional career development support.
SALARY: $91,272-$104,567 p.a. + Super. Work Type: Permanent Full Time. Location: Oran Park Administration Building – 70 Central Avenue, Oran Park ****.
Job Description
A unique opportunity has arisen with our IT Service Delivery team for a Service Desk Analyst. Working in a collaborative and supportive team you will support the team with all IT matters. Don't miss out on being part of something great by joining an evolving, rapidly growing, adaptive and innovative organisation.
Essential
Tertiary qualifications in Information Technology or equivalent demonstrated experience in a similar role
Demonstrated experience in service desk support including efficient management of incidents and effective issue resolution
Proven experience providing support in a large environment in a level 1 / level 2 service desk capacity
Strong customer service skills including the ability to capture and collate information from various sources, prepare reports, deal with challenging customers and achieving outcomes
Demonstrated organisational skills and experience working in a high volume and demanding support environment with a capacity to prioritise competing demands and achieve results with a customer focused approach
Proven collaboration skills with a demonstrated ability to build and maintain relationships with customers and stakeholders
Desirable
Industry certifications in ITIL Framework
Applicable Vendor/industry certifications
Formal certifications in Cyber Security, Networking or Microsoft technologies
Experience with ITSM/ESM ticketing systems
General operational experience in supporting Local Government core applications
Applicants may not be contacted regarding this vacancy until after Monday 12th January ****.
Further Information: Mike Curran, Team Leader IT Service Delivery on .
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Closing Date for above position: 22 Dec ****.
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