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Customer Service Representative
role at
Johnson & Johnson MedTech
.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated and cured; where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity.
Job Description
Customer Service Representatives provide exceptional customer service to both internal and external customers, enhancing working relationships and driving continuous improvement of quality and process. They ensure that each customer's experience is of the highest standard possible while contributing as part of a productive and successful team. Everything we do must be of the highest quality.
This is a 10-month contract until the 26th of Oct ****. We are located in Sydney, Melbourne, Brisbane, Perth and Adelaide.
Responsibilities
Handle customer & stakeholder inquiries and complaints effectively, taking ownership and escalating where required.
Manage customer and commercial team interactions through telephony services.
Contribute to achieving the team's set KPIs by ensuring all customer orders, bookings & invoices are processed accurately in compliance with J&J Quality Systems & relevant SOPs.
Support the National Customer Service Network when needed.
Collaborate with multiple departments including Finance, Warehouse, Supply Chain, Commercial Team, Loan Kits, etc.
Effectively manage orders, consignment inventory, liaise with product specialists, hospital staff and warehouse to maintain stock availability at hospital locations.
About You
Technical skills: MS Office, CRM, ERP (e.g., SFDC, SAP).
Office skills: Standard office telephone, Email, Outlook.
Professional skills: Ability to make quick decisions; perform efficiently and effectively; demonstrate proficiency in written and oral communications.
Experience in commercial relationship and negotiation, able to handle customer interaction.
Demonstrated ability to translate customer needs into business requirements.
Proven ability to handle multiple competing priorities.
Why Choose Us
Competitive remuneration package.
Continuous training and support.
Award-winning leadership development programs.
Inclusive, flexible and accessible working arrangements.
Equal opportunity employer supporting diversity and inclusion.
Our Benefits
4 days of volunteer leave to give back to the community.
Dedicated Wellbeing Day to prioritise self-care.
Global Wellness Reimbursement of $780 per year for healthy eating, exercise or mindfulness activities.
Access to an Employee Assistance Program for personal and professional support.
Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support.
Life insurance coverage for added peace of mind.
Great Place to Work Certified – ****. Johnson & Johnson – Australia and New Zealand were certified as a Great Place to Work in ANZ in its first year of participation.
All applicants must have rights to work in Australia.
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