Achieve Exceptional Customer Satisfaction as a Key Player
Customer Service Officer
We're seeking an exceptional individual to join our team as a Customer Service Officer. In this pivotal role, you'll deliver outstanding customer experiences through the entire customer journey.
* Welcoming new and existing customers in our showrooms, providing personalized service that meets their needs
* Diligently promoting our products to drive sales, ensuring seamless transactions from start to finish
* Maintaining impeccable stock levels and merchandise displays to showcase our offerings in the best light
* Expertly processing sale orders, quotations, e-commerce activities, and social media engagement
* Providing top-notch service center and office management, driving efficiency and productivity
* Managing stock control in the warehouse with precision, maintaining accurate inventory records
* Crafting effective production plans with factory staff to meet growing demands
* Coordinating logistics, transportation, and deliveries with ease, ensuring timely delivery of goods
* Skillfully communicating with stakeholders, handling difficult conversations with tact and poise
* Assisting with general administrative duties to support business operations
You will thrive in this role if you possess:
* Strong verbal and written communication skills, facilitating smooth interactions with diverse groups
* Previous experience in retail or trade environments, preferably with background in steel industry for added advantage
* Ability to engage in face-to-face selling, effectively capturing customer attention and closing deals
* Excellent organizational skills, allowing multitasking and high-level focus on multiple tasks simultaneously
* Precise attention to detail, guaranteeing accuracy in all aspects of your work