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We're Australia’s first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, through focusing on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability.
A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you join our team, you’re joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our leading hybrid working model and technology enables our people to be close-knit and connected.
All about CHU
CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader we protect over 100,000 residential strata properties across Australia, with almost half a trillion-value insured. We are multi-award winners: back-to-back winners of the Underwriting Agency of the Year Award 2021-2023 & Claims Team of the Year 2024, plus Excellent in Environment, Social and Governance Change winners for 2024.We are proud to be an award-winning underwriting agency and our goal is to continue to put people, planet, partnership and prosperity at the heart of what we do.
Working with CHU
When you join CHU, you will join a friendly and supportive team who are committed to your wellbeing and engagement. We want you to enjoy your work each day and derive satisfaction from being part of a collaborative organisation and culture. To support and reward you, we offer:
* Work where suits you best- we are proud of our leading, inclusive and flexible hybrid work model
* Real connection and interaction- we offer regular Company wide team & ConnecCHUn Days
* Hard work deserves recognition- competitive salary packaging and annual bonus scheme
* Grow your future savings- employer matched superannuation contributions
* Take the stress out of the unexpected– access up to 4 extra flexible paidleave days for life’s ups and downs
* Celebrate the joy of parenthood- 18 weeks paid parental leave
* We support your charitable work- access to a paid volunteer day each year
* Cut your monthly costs- paid SCI, Life Insurance and Travel Insurance
* Grow with us- professional development and study assistance and study leave
* Support when you need it most- extensive health and wellbeing initiatives
* Diversify your experience- Work and Travel Adventure Program, Career Breaks
* Family first- CHU are accredited as aFamily Inclusive Workplace 2022/25
* You can be you- CHU are recognised as an Inclusive Employer 2023/25by the Diversity Council Australia
For further information, head to the benefitssection of our careers page.
What your new job looks like
The Senior Claims Consultant (Major Loss) is an integral part of the CHU claims proposition, driving an outstanding customer experience through end-to-end claims management, delivering market leading loss assessment through quality technical response.This 12 month Fixed Term Contract position is a senior role, responsible for handling some of our largest and most complex claims and providing assistance to the Technical Claims Manager. We are ideally seeking a candidate with experience handling 500k + claims. We are flexible on location for this role; however, you must be able to attend your local office hub in either Sydney, Brisbane, Melbourne, Perth or Adelaide x 3 days per week.
Day to day you will be:
* Manage a portfolio of technical first party strata claims within the Major Loss quantum guidelines
* Adhere to agreed workflow timeframes and SLA's
* Providing risk insights and guidance to the Underwriting team
* Compile regular and accurate reports to the Technical Claims Manager
* Respond to technical queries and referrals from your broker/complainant
We'd love to meet you….
Especially if you can talk to us about your:
* Minimum 5 years’ experience working in either broker or intermediary based insurer environment
* 5 years property claims experience, preferably strata
* Sound working knowledge of claims operations and understanding of quality service standards
* ANZIIF Cert IV or equivalent (preferred).
* Strong problem solving skills and ability to think analytically
* Comprehensive experience in dealing with loss assessors, repairers, brokers, strata managers etc.
* Demonstrated high level of organisational and time management skills
* Experience in providing complaints guidance/training/feedback to the business where required
* Ability to identify trends to ensure continuous improvements in complaint resolution
* We are open to a flexible location for this key role
Our commitment to you
At the heart of CHU’s company culture is recognition of the value our team members bring to the workplace through their individual backgrounds, culture, strengths, creativity, ideas,shared experiences and access to a flexible work environment. Every applicant is assessed on what they can contribute to CHU and how they as individuals can enrich our workplace both now and in the future.We are a neuro-inclusive and disability aware employer and encourage applicants to openly request any adjustments they need. We are committed to creating a psychologically safe recruitment experience.
Unlock job insights
Salary match Number of applicants Skills match
Insurance & Superannuation 101-1,000 employees
With over 40 years of expertise, CHU are a multi award winning insurance underwriting agency, specialising in providing comprehensive insurance for residential, commercial and community association buildings. We insure almost 1 million properties across Australia, making us a valued and trusted name in the Strata industry for excellent technical skills, strong underwriting results and outstanding customer service. Offering a wealth of experience to the Strata Management and Strata Insurance industry, CHU Services assist Strata Managers, Owners Corporations and Brokers on the entire journey of strata building risk management and maintenance through technical reporting and project management.
With over 40 years of expertise, CHU are a multi award winning insurance underwriting agency, specialising in providing comprehensive insurance for residential, commercial and community association buildings. We insure almost 1 million properties across Australia, making us a valued and trusted name in the Strata industry for excellent technical skills, strong underwriting results and outstanding customer service. Offering a wealth of experience to the Strata Management and Strata Insurance industry, CHU Services assist Strata Managers, Owners Corporations and Brokers on the entire journey of strata building risk management and maintenance through technical reporting and project management.
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