As a key member of our technical team, you will be responsible for delivering exceptional customer service and technical support to our organisation.
Key Responsibilities
* Investigate and resolve complex issues by reviewing design and functional specification documentation and attempting to replicate in lower environments.
* Collaborate with cross-functional teams to achieve timely resolutions, ensuring that all investigations are thoroughly documented.
* Provide out-of-hours support to the contact centre and internal teams during critical system releases and hotfixes.
* Maintain accurate and up-to-date records of remediation activities performed on organisational data.
* Stay informed about upcoming system functionality to ensure seamless support and introduction.
* Develop and maintain comprehensive service documentation, including templates, knowledge base articles, approval criteria, and usability guidelines.
Requirements
* Proven experience working with Siebel CRM or similar platforms.
* Previous helpdesk experience, preferably in a fast-paced environment.
* Ability to obtain and maintain a Baseline Security Clearance.