Join to apply for the Contact Centre Operations Lead role at Keegan Adams Recruitment
Join to apply for the Contact Centre Operations Lead role at Keegan Adams Recruitment
Keegan Adams Recruitment provided pay range
This range is provided by Keegan Adams Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$130,000.00/yr - A$142,000.00/yr
Direct message the job poster from Keegan Adams Recruitment
Principal Consultant @ Keegan Adams Recruitment: Corporate Services | Sales | Marketing | Operations |
Sydney | Hybrid | 11-month contract
We're recruiting on behalf of a global tech business known for its award-winning financial software. The company is committed to helping small businesses succeed and is transforming the way it delivers customer support, with a strong focus on data-led decisions, innovation, and continuous improvement.
They're looking for a Contact Centre Operations Lead to join the Customer Success team and play a key role in the performance of their outsourced contact centres across APAC.
About the Role
You'll work closely with senior stakeholders and BPO partners to ensure service levels are met, budgets are maintained, and the customer experience keeps improving.
What you'll be doing
• Monitoring the performance of outsourced support teams and leading weekly business reviews with APAC Customer Success leaders
• Working closely with BPO vendors to understand what's working, where improvements are needed, and driving change
• Investigating performance dips using data, leading action plans, and escalating where required
• Analysing customer experience data to identify pain points and collaborating with internal teams to implement solutions
• Forecasting and managing support budgets, building business cases for new initiatives and scaling successful ones
• Maintaining business continuity plans to ensure consistent service through change or disruption
What we're looking for
• Experience working with BPO partners
• Strong analytical skills and confidence working with data and budgets
• A clear communicator who can influence senior stakeholders
• Organised, proactive, and naturally solutions-focused
• Commercially minded with a passion for improving the customer experience
What you'll need
• 5+ years in a contact centre operations, performance, or analytics role
• Direct experience in customer success operations
• Confidence in storytelling through data and strong written/verbal communication skills
• A deep understanding of contact centre drivers and operations
• Experience with reactive support driving revenue outcomes is a bonus
The Details
• Location: Sydney-based with hybrid working
• Extras: Contractor perks include public holidays, a break between Christmas and New Year, and handful of wellbeing days
Apply now for an immediate interview.
Seniority level
* Seniority levelAssociate
Employment type
* Employment typeContract
Job function
* Job functionManagement and Training
* IndustriesAccounting and Technology, Information and Media
Referrals increase your chances of interviewing at Keegan Adams Recruitment by 2x
Get notified about new Operational Specialist jobs in Sydney, New South Wales, Australia.
Mascot, New South Wales, Australia 2 weeks ago
Operations Coordinator | Full-Time | Pitt StreetFulfilment Operations Coordinator - Full Time
Sutherland, New South Wales, Australia 2 weeks ago
Sutherland, New South Wales, Australia 2 weeks ago
Sutherland, New South Wales, Australia 2 weeks ago
Sutherland, New South Wales, Australia 32 minutes ago
Sydney, New South Wales, Australia 6 months ago
Sydney, New South Wales, Australia A$55,000.00-A$80,000.00 1 month ago
Sydney, New South Wales, Australia A$149,739.00-A$173,174.00 5 days ago
Sydney, New South Wales, Australia 5 days ago
Sydney, New South Wales, Australia 1 day ago
Millers Point, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 4 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 6 days ago
Executive Assistant to CEO & COO | High Growth Start-Up | $120k + superJoin Uber Eats as an Onboarding Operations Specialist
Sydney, New South Wales, Australia 1 day ago
North Sydney, New South Wales, Australia 5 days ago
St Leonards, New South Wales, Australia 1 day ago
Millers Point, New South Wales, Australia 2 months ago
Sydney, New South Wales, Australia 2 weeks ago
Operations Coordinator Inventory Planner for Fast Growing Startup
Sydney, New South Wales, Australia 2 weeks ago
St Leonards, New South Wales, Australia 1 week ago
Senior Specialist, Operations - Sydney, Australia
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia A$80,000.00-A$90,000.00 3 weeks ago
Sydney, New South Wales, Australia 2 days ago
North Sydney, New South Wales, Australia 5 days ago
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 4 days ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr