Customer Service Specialist
We are seeking an experienced Customer Service Specialist to provide exceptional customer service and support to staff and students.
Job Overview
This role offers an exciting opportunity to grow within a dynamic organization, utilizing your skills to assist with daily operations.
Key Responsibilities
* Respond promptly and professionally to customer inquiries via telephone, email, web, and self-service portal.
* Provide transactional support and advice, ensuring accuracy and timely responses.
* Utilize knowledge base articles and reference materials for effective resolution.
* Raise tickets for unresolved inquiries and escalate issues when necessary.
* Participate in continuous improvement initiatives within Operations.
* Interpret policies to provide accurate advice.
* Collaborate across departments to ensure effective service delivery.
Requirements
* Qualifications in a related field, or equivalent experience.
* Exceptional customer service and communication skills, both written and oral.
* Strong interpersonal skills with empathetic communication at all levels.
* Ability to prioritize, work independently, and solve problems efficiently.
* Proficiency in online systems.
* Experience with policies and procedures.
* Familiarity with incident logging systems is advantageous.
Benefits
* Competitive salary and benefits.
* Ongoing training and development opportunities.
* A dynamic and collaborative work environment.
How to Apply
Interested candidates can register interest through the provided link.