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*AWS Amazon Connect Engineer*
role at
Accenture Australia
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8 months ago Be among the first 25 applicants
Join to apply for the
*AWS Amazon Connect Engineer*
role at
Accenture Australia
Are you ready to step up to The New and take your technology expertise to the next level?
Accenture is looking for passionate
AWS Cognitive Customer Experience Architects
to join our AWS Practice. You will help drive innovation, build differentiated solutions, and define new customer experiences for our customers (and customers, customers). You'll work with smart people across our industry specialist organisations, and technology groups to help our customers get the most out of AWS in their cloud journey.
Learn more about our AABG and AWS at Accenture here:
responsibilities may include:
Lead customer discovery and design sessions using AWS Cognitive CX suite
Design, Solution, and Implement AWS solutions focused on customer experience and customer engagement
Develop PoCs, prototypes, demonstrations and assets
Work with AWS business development, sales and architecture teams for campaigns, opportunities and solutions
Work with Accenture's global network to bring best practices and assets to the local market
Interact with management levels at a client and/or within Accenture/AWS
Your background:
A service designer with a developer background and the ability to learn quickly
Proven record of using customer experience and engagement tools, preferably within the AWS and Amazon ecosystem – Connect, Pinpoint
Proven experience with at least 2 AWS AI services (Amazon Comprehend, Lex, Rekognition, Polly, Textract, Translate, Transcribe), ideally in conjunction with customer experience and engagement
Knowledge in legacy contact center's and IVR's, with associated business tooling
You'll have hands-on keyboard AWS implementation experience across a broad range of AWS services, with deeper capabilities and interests in specific services.
Scripting capability and the ability to develop AWS environments as code
A mindset of automating everything, with experience demonstrating this.
Public cloud automaton tooling and scripting experience – CFN, Terraform, Ansible, Puppet, Jenkins, and the like.
Must have at least 1 AWS Associate or Professional Certification
The AWS Practice within is home to our deepest AWS experts and supports Accenture's more than 1,500 certified AWS architects across the company. Join our team and be among Accenture's most talented AWS practitioners, our AWS SWAT team. The group is responsible for Accenture's most complex AWS projects and provides our delivery capability for the Accenture AWS Business Group (AABG). AABG is the deepest relationship Amazon Web Services has with any partner in the ecosystem. Choosing Accenture and the AWS Practice will take your AWS experience and skills to the next level and allow you to work in an innovative and collaborative environment. At Accenture, you can lead the world's largest enterprises on the path to native cloud transformation and serverless, on the leading edge of the cloud.
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
Location: Melbourne, Sydney, Canberra
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at accenture.com
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in 'where', 'when' and 'how' our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email and cite the relevant Job Number, or contact us on +61.
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N/A
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting
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