Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Hamilton Barnes.Head Of Tech Sales APAC at Hamilton BarnesLocation: Perth, WACompany: Managed IT Services CompanyAbout the client:Our client is a dynamic Managed IT Services company who are committed to providing top-tier IT support and solutions to their diverse client base. Their team is passionate about technology and dedicated to ensuring their clients' IT systems run smoothly. They pride ourselves on our great working culture, flexible working arrangements, and commitment to continuous professional development.Role Overview:We are seeking a skilled Level 2 and Level 3 Support Technician with experience in supporting customers in a Windows environment and the Microsoft suite. The ideal candidate will have a strong background in an MSP environment, with hands-on experience in Microsoft 365, Active Directory, Azure, SharePoint, Fortinet, and basic networking (routers and switches).Key Responsibilities:Provide Level 2/3 support to clients, troubleshooting and resolving complex IT issues in a Windows environment.Manage and support Microsoft 365, Active Directory, Azure, and SharePoint environments.Configure and troubleshoot networking equipment, including routers and switches.Work closely with clients to understand their IT needs and provide tailored solutions.Collaborate with the team to ensure the successful delivery of IT services and projects.Maintain up-to-date knowledge of industry best practices and emerging technologies.Requirements:Proven experience in a Level 2/3 Support role, preferably within an MSP environment.Strong knowledge of Windows operating systems and Microsoft suite (365, Active Directory, Azure, SharePoint).Experience with networking equipment such as routers and switches (desirable) & Fortinet Firewalls.Excellent problem-solving skills and ability to work under pressure.Strong communication skills and ability to work effectively in a team.Relevant IT certifications are highly desirable.What We Offer:Training and Development.A supportive and collaborative working environment with a focus on work-life balance.Opportunities for professional development, including paid certifications.A great working culture where your contributions are valued.How to Apply:If you're a motivated and experienced IT professional looking to join a forward-thinking Managed IT Services company, we'd love to hear from you! Please submit your resume to till.heinimann@Hamilton-Barnes.comSeniority levelMid-Senior levelEmployment typeFull-timeJob functionIT Services and IT Consulting
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