Overview
Manager, Mortgages – National Bank
Posted on September 29, 2025 by Employer details
National Bank
Key notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Job details
As a Customer service manager, you'll lead and support transaction service employees to make a positive impact in clients' lives while enabling your team to grow professionally. You'll work with the Branch Manager to ensure the branch functions smoothly and you'll coach your employees day-to-day.
Your role
Guide and coach the team of representatives in identifying clients' financial needs
Ensure the team promotes the Bank's products and services and refers clients to the right resource
Support your team in achieving objectives; provide guidance on methods and service/business development techniques after setting and following up on performance objectives and referrals
Ensure the branch's operational activities are carried out efficiently
Build loyalty by maintaining close relationships with clients and delivering quality service
More specifically, you will:
Manage complaints concerning transaction and retail banking services by handling and documenting complaints to improve client satisfaction
Develop an action plan with the Branch Manager, ensure its implementation, and circulate results of Client Experience Metrics surveys
Explain rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance and branch procedures; ensure they are followed
Collaborate with your team and other units to complete various mandates, analyses and special projects, or supervise such activities
Your Team
With us, you'll benefit from the stability of a large company, a broad area with strong potential, and flexible working conditions. Training programs focus on learning in action to help you master your role. Personalized training content supports continuous learning. You'll have access to colleagues with diverse expertise and backgrounds to enrich your development.
Basic requirements
College diploma with four to six years of experience, depending on position level OR Bachelor's degree in a related field with one to six years of experience, depending on position level
Experience in personnel management and coaching
Experience in business development and customer service
Knowledge of financial products and services
Your benefits
In addition to competitive compensation, you'll be eligible for a wide range of flexible benefits to promote your wellbeing and that of your family, including:
Health and wellness program with multiple options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Opportunities to participate in community initiatives
Telemedicine service and virtual sleep clinic
Our dynamic work environments and collaboration tools foster a positive employee experience. We value input from employees through surveys and ongoing communication.
Location and details
Location: Bathurst, NB
Work location: On site
Salary: Not available
Terms of employment: Full time
Starts: as soon as possible
Vacancies: 1
Source: Jobillico
Advertised until
2025-10-28
View the full job posting on Jobillico
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📌 Manager, Mortgages
🏢 National Bank
📍 Bathurst