Join to apply for the Senior Product Manager (Wealth / Super) role at Sharp & Carter.
We have a fantastic opportunity for a Senior Product Manager with experience across retail, wholesale and institutional markets. Working across Customer Operations, you’ll play a key role in optimising customer journeys, strengthening product features, and embedding data-driven decision-making into everything we do. Reporting to the Head of Product, this role is ideal for a strategic thinker with a passion for solving complex problems, leading change, and creating seamless customer experiences. You’ll work closely with cross‑functional teams—from operations and commercial to compliance and analytics—to ensure our products not only meet regulatory standards but also support business growth and reduce customer friction.
Responsibilities
* Champion the Customer Experience – Digitise and simplify customer forms, improve accessibility of product materials, and streamline user interfaces to enhance satisfaction and reduce friction.
* Strengthen Products & Reduce Complaints – Use customer insights and complaint analysis to identify pain points, prioritise product improvements, and deliver smarter workflows and self‑service tools.
* Forecast & Plan with Confidence – Develop and operationalise volume/capacity forecasting models to better predict demand, allocate resources, and improve operational efficiency.
* Unlock Customer Insights – Build and refine analytics frameworks, dashboards, and reports that reveal product usage trends, customer behaviours, and emerging opportunities.
* Innovate for the Future – Explore emerging trends, tools, and technologies—from automation to AI‑driven analytics—to drive smarter ways of working.
Skills / Experience
* Strong product management experience, ideally across managed investment schemes and investment bonds
* Experience across retail, wholesale and institutional markets
* Experience across marketing and written communications, including drafting product disclosure statements, explanatory memorandums and institutional offer documents
* Experience with capital raising across retail, whole and institutional markets
* RG146 Qualification will be highly regarded.
* Proven ability to deliver customer-focused solutions, backed by data and insights.
* Comfortable balancing strategic priorities with hands‑on delivery.
* Passionate about driving innovation, continuous improvement, and best practice.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Product Management
* Industries: Staffing and Recruiting
Location: Melbourne, Victoria, Australia
#J-18808-Ljbffr