Predominantly work from home Flexible working hoursMarket Leading Organisation Level 1/2 Engineer | Predominantly work from home | Must live in Newcastle or the Central Coast
Your new company
This organisation is a well‑established MSP supporting small to medium businesses across a broad technology stack, with a strong focus on Microsoft 365, cloud services, and end‑user support. They pride themselves on delivering high‑quality service and building long‑term client relationships.
Your new role
As a Level 1/2 Service Desk Support professional, you'll be the first point of contact for customers, managing inbound support requests and owning the service desk queue. The core focus of the role is ticket triage, prioritisation, dispatch, and coordination, ensuring issues are logged accurately, assigned efficiently, and progressed in line with service levels.
The role is predominantly work from home. However, you must be located in Newcastle or the Central Coast to be considered.
What you'll need to succeed
Previous experience in a Level 1/2 service desk role within an MSP environment (desirable)Hands‑on support experience with Microsoft 365 (Exchange Online, Outlook, Teams, SharePoint, OneDrive)Strong working knowledge of Windows 10/11, user