Apply now Job no: 568200Work type: CasualLocation: StapyltonCategories: Other· Casual Position· Paths for career progression with a trusted national brandDiscover a great place to work at Harvey Norman Technology for Business.The Harvey Norman Technology for Business team is seeking a passionate, customer service focused Technician to join them in delivering Great Service, Always! to their customers.Key Responsibilities:Client Onboarding & Tech Stack DeploymentAssist in deploying the TSSP tech stack, including RMM tools, Intune, security systems, email filtering, and web filtering solutions.Configure devices, user accounts, and applications in line with client requirements.Ensure all systems are set up to meet security best practices and compliance standards.Systems Administration & SecurityAssist with project deployments, configuration, and management of tech stack like RMM (Remote Monitoring and Management) and SIEM (Security Information and Event Management) tools.Configure M365 environment with CA, device configuration, and standard policies/settings.Monitor and maintain IT security systems, ensuring adherence to best practices and policies.Perform routine maintenance and updates on systems and software.CRM & Security System SupportManage tickets, activities, and tasks in CRM platform Connectwise.Troubleshoot L1 & L2 technical requests.Documentation & ReportingCreate and maintain detailed documentation for technical procedures, configurations, and client environments.Provide regular reports on support activities, incidents, and resolution times.Preferred Skills & ExperienceMicrosoft 365 Expertise: Hands-on experience with Microsoft 365 tools, including Entra, Intune, and Defender.IT Security: Knowledge of cybersecurity principles, practices, and tools.RMM, MDR & SIEM Tools: Familiarity with managing RMM, MDR, and SIEM platforms.CRM Experience: Experience using CRM systems.Technical Documentation: Ability to create clear, concise, and accurate documentation.Problem-Solving Skills: Strong analytical and troubleshooting abilities.Customer Service: Friendly and professional with a client-first attitude.RequiredExperience in an MSP or IT support role (1–2+ years ideal).Strong knowledge of M365 and experience with CRM tools.Communication: Excellent verbal and written communication skills.Hours & FlexibilityCasual, hours will depend on workload and projects.Remote work.If this role exhilarates your passion for a new opportunity then please submit your application for consideration.Advertised: 09 May 2025 E. Australia Standard TimeIf you're keen to express your interest in working for a Harvey Norman Franchise, let us know.
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