Overview
Join or sign in to apply for the Property Service Coordinator role at JLL. Based in Canberra, ACT, Australia.
JLL Canberra, Australian Capital Territory, Australia
What this opportunity involves
We now have an exciting opportunity for a Property Service Coordinator to join one of our client portfolio teams based in Canberra. The Helpdesk manages client requests regarding property and facilities repairs and maintenance. They are charged with ensuring that each caller's request is managed from inception to completion and payment (if appropriate) to the satisfaction of the client. You will work on a rostered shift basis.
Responsibilities
* Answer all incoming calls from multi-client portfolio.
* Ensure that requests are addressed in an expeditious manner.
* Analyse callers needs and implement the best strategy to respond.
* Measure costs against established service provider guidelines.
* Verify and track work orders to completion.
* Approve invoices, arrange payment, interface with AP department and manage vendor payment queries.
* Take ownership for the ultimate resolution of the customer\'s problem.
* Contract Documentation.
* System process and work flow management.
* Subcontractor Management and Negotiations.
* Information Systems Applications.
What we are looking for
* Experienced in Customer Service, ideally within a Call Centre environment.
* A good working knowledge of Word and Excel is also required.
* A desire to make your mark in the property industry and go above and beyond to achieve customer satisfaction.
* Experience using CISCO phone systems (beneficial).
* Great communication skills.
* A background in or understanding of property would be preferable, and an understanding of commercial lease agreements would be highly beneficial but not essential.
* Australian citizenship.
What you can expect from us
You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.
Apply today, quoting job reference number REQ .
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Sales and Management
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