Infrastructure Manager / Service Delivery Manager
- Inner City Location
- Not For Profit Sector
Our client is seeking a proactive and highly strategic Infrastructure Manager / Service Delivery Manager to drive service excellence and operational maturity.
This is a crucial role focused on helping continually transform and improve the infrastructure landscape as well as managing the vendors that are providing level 3 and SOC support.
You’ll be instrumental in developing the team's capability, refining service procedures, and applying a “curious questioning mentality” to maximise IT spend and impact within the not-for-profit sector.
Skills
- Proven experience with Vendor Management and clearly defining SLAs and responsibilities across multiple external partners.
- Practical knowledge of cloud environments and modern workplace management
- Experience with Cyber Security
- Strong background in People Management and developing the capability of a technical service team.
In this role, you will:
- Lead and mentor a dedicated Service Desk team of four analysts in a critical transition phase.
- Define and manage the relationship between all key IT vendors,
- Increase the capability and capacity of the Service Desk team through effective mentoring and process improvement.
- Be a part of the upcoming Cyber review to strengthen the organisation's overall security posture.
- Drive the migration of legacy data from on‑premise to SharePoint, implementing necessary data retention policies.
- Define new Service Procedures and escalation pathways to reset the way the team approaches and resolves issues.
- Engage with all levels of the organisation, occasionally visiting sites, and bring a passion for the NFP sector's mission.
Interested to learn more?
Please hit APPLY to submit a copy of your updated CV, or reach out to Simon at with a copy of your resume, to discuss the role in more detail.
Don’t tick all the boxes but believe this could be the next step in your career? Excellent! Please apply and we look forward to seeing your resume. We don't expect you to tick every box, as the next step in your career should also provide you with an opportunity to learn new skills too!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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