JOB SUMMARY:
Manages the preparation for and accomplishment of airframe, engine and avionics systems maintenance. Oversees line service functions such as fueling, towing, washing, etc. Ensures all activities are compliant with the Service Center Quality System in accordance with the Quality System Manual.
JOB RESPONSIBILITIES:
I. Responsible for the performance of maintenance and related services by Line and Base Maintenance, Aircraft and Avionics Maintenance Technicians, and ensuring that their work meets the technical quality standards.
II. Oversees the dispensing of fuel, towing, and positioning of aircraft and the accomplishment of various Line and Base Maintenance functions.
III. Plans, recommends and administers staffing, equipment and facility resources of Line and Base Maintenance, Avionics (B2) and Aircraft Maintenance Engineers (B1) within the Service Center by preparing cost budgets, requisitions, personnel administrative documents and various reports.
IV. Responsible for the overall operating efficiencies of the maintenance department including Labor Utilization and Billing Efficiency.
V. Develops, recommends and implements a variety of work method improvements by observing service work, evaluating techniques, and soliciting recommendations.
VI. Assists the Scheduler/Planner and/or Sales Supervisor in preparing cost estimates and quotations for service work by researching labor and material requirements for specific tasks. Ensures service sales proposals to customers are accurate, competitive and compatible with the financial objectives of the Company.
VII. Responsible for ensuring that Hazardous Materials Handling Standards are met and personal safety equipment is used where required. Ensures employees adhere to all safety and environmental policies and procedures.
VIII. Reviews customer account status prior to and during maintenance visits to ensure accuracy prior to aircraft departure. Responds to questions concerning any work performed and resolves billing issues.
IX. Responsible for on-time delivery of customer aircraft and maintaining appropriate statistics to measure, monitor, and improve shop performance.
X. Ensuring that the shops and spaces his personnel use are maintained in a clean and orderly manner.
XI. Ensuring that pertinent technical data and material provided to this repair station are being utilized for the maintenance work performed.
XII. Ensuring the maintenance of all shop equipment and tools in a serviceable condition.
XIII. Initiating purchase requisitions and making recommendations concerning stocking levels of parts affecting the maintenance process.
XIV. Responsible for shop loss control, including measuring, monitoring and implementing scrap and shop loss reduction programs to minimize such expenses.
XV. Implementing corrective action resulting from the quality/safety/environmental compliance monitoring.
XVI. Reviews customer critiques and evaluations of all services provided, and ensures that the results of such maintenance visit evaluations are shared with the responsible Line and Base Maintenance, Avionics and Maintenance Crews. Ensures that a summary of the combined results of all customer evaluations is periodically shared with all subordinate employees.
XVII. Compliance with all applicable 14 CFR Parts and manufacturers recommendations
XVIII. Reports to the General Manager quarterly on the performance of the Quality System and purposes of review and as a basis for improvement of the Quality System
EDUCATION/ EXPERIENCE:
• Bachelor’s degree in Business, Aviation Management, or related field.
• Minimum 8 years of relative aviation experience, preferably in an aftermarket repair/maintenance environment preferred.
QUALIFICATIONS:
• CAAS and or A&P, CASA license highly preferred
• Pilot’s license preferred.
• Strong written and verbal communication
• Ability to work in a team environment and collaborate to achieve desired goals and results
• Ability to identify and maintain a high degree of confidentially, when necessary.
• Strong work ethic and sense of urgency, with the ability to manage competing demands and frequent changes in the work environment, while managing time effectively to meet deadlines
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
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