Responsibilities
1. Response and Resolution: Own, investigate, and resolve complex customer technical issues. Act as an advisor to the customer, collaborating within and across teams, and leveraging troubleshooting tools and practices.
2. Readiness: Lead in building communities with peer delivery roles. Share knowledge through readiness programs, technical coaching, and mentoring. Deepen technical and professional proficiency to resolve complex customer issues through training and readiness.
3. Product/Process Improvement: Engage with Microsoft Engineering/Supportability teams to investigate potential product defects. Help develop automation techniques and diagnostic tools to improve Microsoft products.
Qualifications
1. Required: Bachelor's degree in computer science, Information Technology (IT), or related field.
2. Experience: 5+ years in technical support, technical consulting, or equivalent, including customer-facing roles.
3. Technical Skills: Solid understanding of container technology and fluency in Kubernetes. Kubernetes Administration Certification preferred.
4. Desirable Technical Areas:
- Linux OSS: Familiarity with shell environments (BASH, sh, etc.), Linux scripting (PERL, Python, etc.), Linux administration, core OS services (SSH, telnet, etc.).
- Networking: Understanding of container networking (CNI), DHCP, VIPs, NAT, DNS, troubleshooting tools, load balancing (NGINX).
- Microsoft Azure Platform: Knowledge of Azure architecture, services, development, and deployment.
5. Language & Soft Skills: Proficient in English; leadership skills; effective communication; troubleshooting; cross-team collaboration; logical and critical thinking.
6. Work Flexibility: Ability to adapt working hours, including weekends and on-call rotations.
7. Legal & Security: Verification of Australian citizenship required. Must pass Microsoft Cloud Background Check and meet security screening requirements.
Microsoft is an equal opportunity employer. Qualified applicants will receive consideration regardless of various protected characteristics. Accommodations available for applicants with disabilities.
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