Job Description
This position oversees customs compliance and brokerage activities for the company’s import operations. It ensures adherence to U.S. Customs and Border Protection (CBP) regulations and other governmental agency requirements. The Customs Manager leads a team of customs professionals, drives operational excellence across all customs-related functions, and acts as a subject matter expert. This role provides leadership, guidance, and support to internal teams and customers to ensure smooth and compliant import processes.
The successful candidate will have a strong understanding of U.S. Customs regulations, Harmonized Tariff Schedule (HTS), valuation, and PGA requirements. Proficiency in ACE, ABI, and other customs-related systems is also required. A Bachelor's degree in International Business, Supply Chain, Logistics, or related field is preferred, along with a minimum 5+ years of experience in customs brokerage, compliance, or import operations.
Required Skills & Qualifications
* Leadership:
* Lead, mentor, and manage the customs brokerage team to ensure accurate and timely customs clearances.
* Establish and enforce standard operating procedures (SOPs) for customs compliance.
* Monitor and evaluate team performance, providing training and coaching as needed.
* Customs Compliance & Documentation:
* Ensure all import entries comply with CBP regulations and other participating government agency (PGA) requirements.
* Oversee preparation and submission of entry documentation including ISF filings, entry summaries, and classification data.
* Maintain and update compliance manuals and ensure staff training on new regulations.
* Conduct periodic internal audits to identify and correct compliance gaps.
* Serve as the primary contact for customers on customs and compliance-related inquiries.
* Regulatory & Industry Relations:
* Stay current on changes to customs regulations, trade laws, and government programs.
* Develop and maintain relationships with CBP officers, PGAs, and trade associations.
* Advise senior management on regulatory changes and potential impacts on operations.
* Ensure billing accuracy for brokerage services and related fees.
* Manage vendor contracts and evaluate service providers for cost-effectiveness.
* Prepare reports and metrics related to customs activity, compliance performance, and cost savings initiatives.
Benefits
* Salary & Benefits Package:
* Competitive salary commensurate with experience.
* Health, dental, and vision insurance.
* Paid time off and holidays.
* 401(k) retirement plan with company match.
* Professional development and continuing education opportunities.
Work Environment & Physical Requirements
* Job Type:
* Full-time.
* Seniority Level:
* Mid-Senior level.
* Employment Type:
* Regular.
* Industry:
* Transportation, Logistics, Supply Chain and Storage and Freight and Package Transportation.