Summary: Efficient and accurate processing of administration functions to support the Workers Compensation division.
Location: Gosford, NSW
Contract: 12 months – Fixed Term Contract as an Administration Assistant
Working Environment: Hybrid – office located in Gosford, NSW
Starting Salary: $75,728 per annum
About the Role
The Administrator Assistant plays a crucial role in ensuring the efficient and accurate processing of administration functions to support the Workers Compensation division. The role delivers timely, compliant, and customer-focused administrative support, contributing to improved business outcomes, enhanced stakeholder experience, and optimised operational performance.
Duties
1. High‑Quality Administration & Coordination: Provide a range of administrative and processing activities, including document exception handling, new claim registrations, records management, and preparing correspondence to support the Workers Compensation business.
2. Complete routine financial transactions ensuring compliance with regulatory, legislative and icare requirements.
3. Collect, compile, and prepare documentation to support information flow and quality decision‑making.
4. Respond to a range of service request types and queries according to agreed business processes, escalating or redirecting where appropriate.
5. Partner with NSW Claims Service Providers, employers, injured workers, and third‑party providers to provide efficient and effective administrative support across NSW.
6. Operational Efficiency & Continuous Improvement: Provide input, adopt and implement process and system improvements to enhance workflow efficiency and reduce errors.
7. Compliance & Risk Management: Update and maintain records and databases, ensuring information is accurate, stored correctly and accessible; identify and elevate potential risks, breaches or non‑compliance issues to management.
* Respond to customer and stakeholder enquiries, escalating and redirecting issues as required to ensure accurate information and customer satisfaction.
Skills & Experience
* Experience in business administration.
* Experience working with various systems and databases.
* Experience working in insurance or workers' compensation is desirable.
Culture
We value diversity and encourage applicants from varied backgrounds. We are committed to our people's development so that the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We simplify the complex to deliver better outcomes for those we serve, helping people return to work and improving quality of life.
Employment Requirements
Applicants must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport, or have unrestricted working rights in Australia.
Benefits
* Corporate wellbeing program – subsidised gym membership, free flu vaccinations, and health check programs.
* Comprehensive learning and development support aligned with icare's Core Capabilities.
* Our People Awards – On‑the‑spot Recognition, Quarterly Values Awards & Annual Awards.
* Employee Assistance Program access.
#J-18808-Ljbffr