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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.
Job Description
As a Solution Architect, you are responsible for driving end-to-end solution development for complex RFPs, with a focus on end-user services and ServiceNow platforms. This role involves engaging with clients to understand business needs, designing tailored solutions, collaborating across functions, and producing high-impact proposal content. The consultant serves as a strategic advisor, combining technical expertise, industry insight, and innovation to deliver competitive, scalable, and customer-centric solutions.
Roles & Responsibilities
- Lead end-to-end solutioning for RFPs across end-user services (Service Desk, EUC, ITSM, Modern Workplace).
- Analyze client requirements and design tailored, value-driven solutions.
- Collaborate with sales, delivery, pricing, and technology teams to ensure solution feasibility and competitiveness.
- Stay updated on industry trends and integrate innovative practices into solution designs.
- Develop high-quality solution documents and presentations for diverse audiences.
- Own ServiceNow RFP solutioning, including architecture design, effort estimation, and proposal development.
- Design comprehensive ServiceNow solutions across ITSM, ITOM, HRSD, and CSM modules.
- Conduct client workshops and discovery sessions to gather requirements and present solution options.
- Partner across functions to align solutions with business goals and delivery capabilities.
- Create compelling proposal content highlighting technical and business value.
Required Skills And Expertise
- Bachelor’s degree in IT, Computer Science, Engineering, or related field (Master’s preferred).
- 10+ years of experience in IT services; 5+ years in solution architecture or pre-sales roles.
- Proven experience leading complex RFP responses and enterprise-scale solutioning.
- Strong expertise in ServiceNow modules (ITSM, ITOM, HRSD, CSM).
- ServiceNow CSA certification required; CIS certifications preferred.
- Deep understanding of ITIL processes, end-user services, and up-to-date workplace technologies.
- Proficiency in solution costing, effort estimation, and proposal development.
- Excellent communication, presentation, and stakeholder engagement skills.
- Strong analytical, strategic thinking, and problem-solving capabilities.
- Familiarity with collaboration and proposal tools (e.g., Microsoft 365, SharePoint, Teams).
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Seniority level
- Seniority level
Mid-Senior level
Employment type
- Employment type
Full-time
Job function
- Job function
Engineering and Information Technology
- Industries
IT Services and IT Consulting
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📌 Solution Architect (EUS)
🏢 Capgemini
📍 Melbourne