Additional Information
Job Number 25118251
Job Category Sales & Marketing
Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Management
The Ritz-Carlton, Melbourne
At The Ritz-Carlton, our Ladies and Gentlemen are our most valuable asset — the heart of our promise to deliver legendary service. As a Sales Manager, you will be entrusted with creating exceptional moments and curating unforgettable journeys for our guests. Your passion, creativity, and commitment will elevate every experience and reflect the timeless elegance and personalized care that define The Ritz-Carlton.
This is more than a job. It’s a career inspired by tradition, shaped by excellence, and elevated by opportunity.
Please note: Only candidates with full Australian working rights will be considered.
Position Summary
As a Sales Manager at The Ritz-Carlton, Melbourne, you will:
* Drive high-impact group and catering business opportunities with significant revenue potential
* Develop innovative sales strategies aligned with market intelligence and property objectives
* Champion our service culture, nurturing guest loyalty and delivering memorable experiences at every touchpoint
* Apply advanced negotiation and creative sales techniques to close business and forge lasting partnerships
* Cultivate strong relationships with existing and future clients through genuine, anticipatory service
* Lead with purpose – inspire and support your Sales team to achieve excellence
* Uphold our gold standards and policies, ensuring seamless execution of all managerial responsibilities
* Foster a culture of recognition, inclusion, and personal growth among your team
* Organize and lead team-building activities to support associate engagement and wellbeing
About You
* Previous experience in a managerial sales role within luxury or hospitality
* Full working rights in Australia
* Passionate about luxury service and hospitality excellence
* Highly motivated, agile, and driven by results in a dynamic environment
* Possess strategic thinking, refined interpersonal skills, and a commitment to delivering outstanding guest experiences
Our Signature Benefits
* Performance-based incentive bonus of up to 30% of base salary, paid quarterly
* Exclusive Marriott Explore Rate discounts for you, your family, and friends across 8,500+ hotels worldwide
* Global Sales Elite Incentive Trip – celebrate success at a luxury destination
* Commission opportunities for cross-property sales referrals
* Life With the Works program – enjoy flexible work arrangements, sabbatical leave, and a birthday month off
* Access to world-class learning & development programs and limitless career pathways within Marriott International
* Employee Assistance Program for holistic support: physical, emotional, and financial
* Employee Referral Incentive – be rewarded for bringing great talent into our community
* Join the world’s largest hotel group committed to diversity, inclusion, and equality
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at rc.melrz.hr@ritzcarlton.com.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.