Get AI-powered advice on this job and more exclusive features.Direct message the job poster from CaterSpotCaterSpot is a leading B2B food delivery platform that helps companies seamlessly order food for their offices and events. Our mission is to dominate the global B2B food delivery market, leveraging cutting-edge technology and exceptional customer experience.The RoleYou'll be in charge of the happiness of our customers having interactions via call, chat and email as well as WA. That means you'll be assisting our customers to solve their problems, respond to their inquiries, and provide them with suggestions/recommendations. You will also frequently liaise with our partner restaurants and caterers in order to fulfill customers’ requests.ResponsibilitiesHandle customer inquiries and resolve issues efficiently across chat, email, phone and WhatsApp with professionalism.Provide proactive assistance to customers to ensure an exceptional order experience.Act as a liaison between customers, restaurants/caterers and the internal Account Management team to ensure smooth coordination.Work closely with the Live Ops (Logistics) team to ensure timely and accurate delivery updates.Communicate with restaurant and catering partners regarding order confirmations, unavailable menu items, and rejected orders.RequirementsMust commit to a 6-month contract roleAvailable to start immediately or within a short notice period.Open to working weekends, public holidays and rotational shifts, depending on business requirements.Strong communication skills in EnglishAble to multitask in a fast-paced, customer-centric environment.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeContractIndustriesTechnology, Information and InternetReferrals increase your chances of interviewing at CaterSpot by 2xGet notified about new Customer Care Executive jobs in Greater Kuala Lumpur.Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoContent Moderator - Listing & Content, MY MarketplaceKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoCustomer Service Expert (Remote, Contract)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days agoCustomer Service Expert (Remote, Contract)Petaling Jaya, Selangor, Malaysia 4 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 18 hours agoCustomer Service Expert (Remote, Contract)Community Customer Service - Operations, MY Marketplace (Open to Fresh Graduates)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day agoKuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 week agoCustomer Relations Officer (Part-Time), IKEA Cheras.Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks agoMid Valley City, Federal Territory of Kuala Lumpur, Malaysia 1 week agoCustomer Service Executive (Property Management)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoSenior Executive, Customer Operations and Service Delivery (RID-00535)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoEscalation Agent (Return & Refund) - Operations, SG MarketplaceKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days agoSpecialist, Customer Experience (English Speaker)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days agoCustomer Care Professional (English speaker) - Future OpportunitiesKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoCustomer Experience Specialist – English (Kuala Lumpur)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 19 hours agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,600.00-MYR3,200.00 3 months agoKuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 week agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days agoClient Success Representative APAC (Remote, Contract)Client Success Representative APAC (Remote, Contract)Client Success Representative APAC (Remote, Contract)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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