* Leadership role with scope to grow into the next general manager
* Security services with impact across key commercial accounts
* Build team capability and leadership
* Shape systems, culture and performance
RETAINED SEARCH / EXCLUSIVE LISTINGAbout our client
Our client is a Western Australian security business with a trading history of more than 40 years and service capability across locksmithing, access control, CCTV, surveillance, alarms, repairs, maintenance and related security solutions. Operating from Rockingham and Malaga, our client supports commercial, industrial, government and institutional customers across WA. With a strong focus on customer outcomes, they foster a collaborative, solutions‐driven culture. The business is strongly focused on customer outcomes, collaboration, teamwork and practical problem solving, while continuing to develop the processes and systems needed to support commercial security delivery. Clients benefit from a company that works closely with a wide range of industries and is committed to providing coordinated, end‐to‐end service.
About the opportunity
This is a hands‐on leadership position responsible for driving operational performance, service delivery, team leadership and commercial outcomes across two Western Australian locations. You will assume responsibility for the day‐to‐day running of the business, strengthening structure, accountability and operational discipline while enabling the Director to transition into a more strategic leadership focus.
As the organisation continues to evolve, the position offers both immediate leadership responsibility and a clear pathway toward broader general management responsibilities over the next three to five years.
In this role, you will:
* Lead and oversee daily operations across the Rockingham and Malaga locations
* Improve operational visibility through stronger scheduling, workflow management, reporting and resource allocation
* Enhance service delivery, responsiveness and customer outcomes for key clients
* Strengthen leadership capability, accountability and team culture across the business
* Support commercial growth through improved client engagement and operational execution
About you
My client is searching for a commercially minded operations leader capable of operating at both operational detail and broader business level. You will be comfortable in a hands‐on role, have the ability to make sound business decisions, manage competing deadlines and operate effectively within a dynamic SME environment.
To be successful in this role, you will ideally bring:
* Experience within B2B trade services, technical building services or related sectors
* Experience managing a business unit, operational division or service function
* Commercial exposure, ideally including P'L awareness, cost control and labour‐to‐revenue decision making
* Demonstrated success in improving service delivery, customer outcomes and team performance
* Strong stakeholder engagement skills and the ability to build and maintain key account relationships
* The ability to balance accountability, culture and performance when managing diverse teams and strong personalities
* Strong attention to detail and system/data accuracy
What's on offer
This is an opportunity to take ownership of a broad leadership role in an established business that is repositioning for growth. The role offers scope, impact and stretch. You will have the opportunity to streamline service standards, strengthen leadership capability, influence customer engagement and help build the operating platform for future growth. For an ambitious leader, the position also offers a clear pathway toward a future General Manager role. It is ideally suited to someone ready to take on broader operational responsibility now, while developing the commercial and strategic capability required to step into full general management as the business continues to expand.
How to apply
Submit your CV outlining your experience and suitability for the role. Applications are welcome from candidates based locally or interstate. Your application will be handled according to our privacy policy.
Please note
This is a permanent role, and applicants must have working rights that align with long‐term employment requirements in Australia.
Sponsorship will not be provided.
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