Job Overview
We are seeking a skilled Client Service Professional to play a vital role in delivering exceptional experiences for our clients. As a key member of our team, you will be responsible for managing client relationships, scheduling appointments, and providing administrative support to our clinicians.
Key Responsibilities
* Welcoming and managing client experiences for optimal outcomes
* Scheduling appointments and confirming client details
* Providing administrative support to Clinicians (Audiologists/Audiometrists)
* Managing day-to-day clinic operations, including opening and closing procedures
* Handling the clinic phone line and shared email inbox
* Billing clients correctly and processing payments
* Developing skills in using software and applications
Requirements for Success
* Previous experience in customer service or administration roles
* A passion for delivering outstanding client experiences
* Excellent communication and active listening skills
* Resilience, self-motivation, and high energy levels
* Strong organisational and time management skills
* Ability to work independently and as part of a team
* Focus on achieving results and delivering exceptional outcomes
* Intermediate computer skills
* Interest in learning about hearing aid features and basic maintenance
What We Offer
* Competitive remuneration package
* Salary packaging options
* Uniform Allowance
* Paid Parental Leave
* Access to exclusive discounts through our Employee Enrichment Hub
* Generous employee discounts on Sonova Products
* Online Wellbeing Centre and Employee Assistance Program
* Access to LinkedIn Learning Platform
* Opportunities for growth and development within the company
* A values-driven and people-centered culture
* Partnership with a dynamic and supportive team