Customer Support Specialist
We are seeking a highly skilled and dedicated Customer Support Specialist to join our team. As a key member of the Customer Operations group, you will be responsible for providing exceptional customer service and support through various channels.
About the Role:
* Provide prompt and professional customer service via phone, email, and live chat
* Assist in the creation and implementation of customer service policies and procedures
* Work closely with the Compliance Officer to ensure adherence to regulatory requirements
* Build strong relationships with colleagues and stakeholders
* Participate in training and development programs to enhance skills and knowledge
Requirements:
* Experience in customer-facing roles, preferably in the gaming or wagering industry
* Advanced knowledge of customer service software and tools
* Excellent communication and interpersonal skills
* Ability to work well under pressure and prioritize tasks effectively
* Strong analytical and problem-solving skills
Benefits:
* A competitive salary and benefits package
* Ongoing training and development opportunities
* A dynamic and supportive work environment
* The opportunity to work with a talented and experienced team
What We Offer:
At [Company Name], we offer a comprehensive range of benefits and perks, including a competitive salary, ongoing training and development opportunities, and a dynamic and supportive work environment.
Your Schedule:
This role requires flexibility to work a rotating roster, including weekdays, weekends, and public holidays. You'll need to be available across varying hours, with shifts scheduled across a 7-day week.