Family Store Manager
The Salvation Army is a Christian movement and one of Australia's largest and most‑loved charities. We believe in doing good that transforms lives and futures for the better. Our mission drives us to make a difference in communities, providing support, safety, community, and opportunity.
About the Role
As the Store Manager you will oversee all retail, recycling, pick‑up & delivery, and administrative functions for the Family Store and Furniture Shed. This full‑time permanent position covers the Cowra and Grenfell Family Stores, managing operations, supporting volunteers, and ensuring consistency across locations. Salary in accordance with Retail Award Level 6.
How You Will Make an Impact
* Manage day‑to‑day operations, ensuring high standards of presentation, pricing, stock levels and customer service.
* Oversee stock handling, rotation, merchandising and safe work practices.
* Implement effective marketing, promotions and visual merchandising strategies.
* Approve price adjustments and customer discounts as required.
* Manage financial processes including cash handling, banking and store security in line with TSA procedures.
* Coordinate with the warehouse for deliveries, pick‑ups and donated goods management.
* Complete administrative tasks accurately and on time, including reporting and database use.
* Ensure compliance with all Occupational Health & Safety requirements.
* Recruit, train, coach and manage a team of volunteers.
* Create a positive, inclusive and supportive team culture.
* Equip volunteers with the knowledge and support needed to succeed in their roles.
* Encourage team feedback, recognise contributions and foster a strong sense of shared purpose.
What You Will Bring
* Alignment with the values and mission of The Salvation Army.
* 5+ years of retail management experience.
* Strong leadership skills, ideally with experience working with volunteers or community groups.
* Confident communication and interpersonal skills.
* Ability to multitask, prioritise and remain flexible in a busy environment.
* Experience in training, mentoring or developing staff.
* A reasonable level of physical fitness to meet the role's demands.
* Proficiency with computers, Office applications and database systems.
* Current First Aid Certificate (or willingness to obtain).
* Nationally Coordinated Criminal History Check (required).
* Current valid Driver's Licence.
What We Offer
* Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
* Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
* Access to EAP and health & wellness initiatives including Fitness Passport.
* Ongoing training and development opportunities.
* Rewarding and fulfilling purpose‑driven careers with positive and sustainable social impacts.
How to Apply
Click Apply Now and submit your resume and a brief cover letter outlining your experience and interest in the role.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child‑facing roles will require a successful Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.
Key Details
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Sales and Business Development
* Industry: Non‑profit Organizations
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