Job Description Summary
GE Aerospace supports regional customers by delivering high‐quality aftermarket repair and overhaul services for both commercial and military DOWTY Propeller products. The DOWTY Operations Manager oversees the operation of the Propeller repair and overhaul workshop located in Brisbane, Queensland, ensuring customer satisfaction through high standards of avionics repairs, customer service, communication, continuous improvement, and operational excellence.
Reporting and Managerial Responsibilities
Reporting to the Operations Director and collaborating with key stakeholders, the DOWTY Operations Manager delivers industry‐leading component maintenance services while ensuring planned operational output for the business. Key responsibilities include:
* Lead a team of 10–20 direct reports, including sub‐leadership responsibilities.
* Interface with a diverse customer base on highly technical DOWTY products and service models.
* Drive continuous improvement on key operational metrics such as Safety Performance, Warranties & Quality escapes, On Time Delivery (OTD), Turnaround Time (TAT), Productivity, Work in Progress (WIP), and Aging Work in Progress (AWIP).
* Champion the implementation of FLIGHT DECK, GE Aerospace's proprietary lean operating system, by collaborating with the Lean leader.
* Lead lean improvement projects by analyzing operational data to deliver measurable improvements in business metrics.
* Develop a safe, inclusive, and high‐performing team to support a professional and profitable avionics workshop.
* Act as the Responsible Manager for the workshop, ensuring quality output, participating in audits, implementing corrective actions, and fostering a positive quality culture.
Required Qualifications
* Full working rights in Australia.
* Minimum Diploma level or equivalent in a related aviation field (e.g., Aeroskills, Aeronautical, Electronics, Electrical Engineering, or Maintenance Management).
* Experience in program or technical operational management.
* Knowledge of aircraft regulations, standards, and frameworks.
* Experience with Safety Management Systems (SMS) and the ability to produce required documentation.
* Extensive experience in performance management and training/development of direct reports.
* Strong understanding of mechanical/propeller component maintenance and repair processes.
* Proven ability to identify, develop, plan, and implement lean improvement projects.
* Eligibility to obtain and maintain an Australian Defence Security clearance if required.
Preferred Qualifications
* Certificate IV in Trainer/Assessor qualification.
* Formal supervision qualification (Certificate IV or above).
* Lean qualifications.
* Completed or currently pursuing a degree in Business or a related field.
Employee Benefits
* Strong focus on work‐life balance with Monday–Friday schedules in a brand‐new facility.
* Additional leave options available, including eligibility for an extra week of paid leave based on program criteria.
* Flexible Work Arrangements (FWA), Career Breaks, Social/Civil Responsibility leave, and Recreational Leave supported in line with policy.
* Comprehensive corporate health cover and insurance program.
* Attractive corporate discount programs to popular retailers.
* Role includes international travel.
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