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About The Role
Are you looking for an organisation that genuinely values its people and invests in training and development? Are you seeking a role that allows you to build closer relationships with customers and foster a positive team environment?
Our Service team in VIC is seeking a Service Coordinator to join a fast-paced environment focused on managing service requests. The Service Coordinator plays a crucial role in supporting the Service Department and delivering exceptional customer service to external and internal clients. This role involves acting as the primary communication link between customers, on-site technicians, and the broader service team, ensuring efficient coordination, scheduling, and administration of service operations. Responsibilities include data entry, job management, resource planning, and customer relationship management.
Our company values long-term customer relationships. You should be responsive to customer needs and work effectively as part of a team to resolve challenges.
About You
We are seeking a customer-oriented team member with the following attributes:
* Strong organisational and multitasking skills, capable of managing multiple priorities
* Proven experience in customer service or administrative coordination, preferably within trades or construction industries
* Computer literacy and professional telephone etiquette
* Attention to detail and commitment to accurate record-keeping
* Friendly, professional, and customer-focused attitude
* Customer satisfaction mindset
Our Benefits
* Free onsite parking
* Collaborative work environment with a positive team culture
* Competitive salary + Superannuation + Performance bonus
* Ongoing training, development, and career growth opportunities
* Mental health and wellbeing services
* Friendly and collaborative office environment
About Daikin
Join an organisation that values its people, community, and environment, striving to create opportunities for growth and positive change. Daikin is a global leader in air conditioning, with a strong reputation built on our people's efforts and innovation. We encourage thinking differently and embracing new possibilities.
Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Appliances, Electrical, and Electronics Manufacturing
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